Simulation-Based Formulation of Quality Risk Mitigation and Reputational Crisis Management
Keywords:
Risk Management; Risk-Based Thinking; Crisis Management; Institutional Reputation; Role-Play SimulationAbstract
Educational institutions within Islamic boarding schools face a dual risk: the risk of a decline in academic quality and the risk of a reputational crisis that could spread to the image of the boarding school as a whole. This study aims to formulate and evaluate strategies for mitigating quality risks and managing reputation crises at Nurul Jadid Paiton Probolinggo Senior High School, using a risk-based thinking framework and role-play simulations. The research employs a qualitative approach with a single-case study design combined with a tabletop exercise. Data were collected through a review of the school’s quality documents, focused group discussions, and observations of two simulation scenarios: a literacy quality deficit and an alleged financial governance scandal; analysis was conducted using an interactive model and a 5×5 risk matrix in accordance with ISO 31000:2018. The research results identified eight priority risks, with the risk of issues going viral on social media rated as ‘very high’ and four other risks rated as ‘high’. Mitigation measures were deemed appropriate if they met seven criteria: relevance to the root cause of the problem; specificity; measurability; proportionality to the risk level; designation of a responsible party and a deadline; integration with the values of the pesantren; and readiness for communication. Simulations showed that the speed of internal verification (tabayyun), a single spokesperson, and coordination between schools and Islamic boarding schools were key determinants of a successful crisis response. This study concluded that integrating the risk-based thinking cycle with the crisis management cycle—trained through regular simulations—can enhance an institution’s preparedness, thereby preventing quality risks from escalating into a reputational crisis.References
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