Analysis of the Implementation of ISO 21001 Surveillance Audit in Strengthening the Education Quality Management System: A Case Study at Nurul Jadid University

Abstract

This study aims to analyze the role of ISO 21001 surveillance audits in strengthening the quality management system of education at Nurul Jadid University. ISO 21001 is an international standard that provides guidelines for educational institutions to manage and continuously improve the quality of education. While many studies have discussed the initial implementation of ISO 21001, this research focuses on the role of surveillance audits in ensuring the sustainability and effectiveness of these standards in higher education. Using a case study approach, the research identifies the challenges faced by Nurul Jadid University in maintaining ISO 21001 certification and how continuous audits can optimize the quality management system of education. The findings indicate that regular surveillance audits can improve educational quality, identify areas for improvement, and significantly contribute to stakeholder satisfaction. This study provides valuable insights for other educational institutions to use audits as a strategic tool in strengthening education quality.