SMART OFFICE SMAN 1 GAMBIRAN: TRANSFORMASI DIGITAL MENUJU TATA KELOLA PERKANTORAN YANG EFISIEN DAN TRANSPARAN
Keywords:
Smart Office, Digital Transformation, Office Governance, Efficiency, TransparencyAbstract
This research is motivated by a digital paradox at SMAN 1 Gambiran, where technological infrastructure such as WiFi and computer laboratories is available, yet administrative governance remains manual and fragmented, leading to long queues, data duplication, and a lack of transparency in financial and inventory management. This study aims to: (1) describe the implementation of the Smart Office concept in improving office governance efficiency; (2) explain how digital transformation drives transparency and accountability in school resource management; and (3) identify challenges, supporting factors, and implementation strategies for Smart Office at SMAN 1 Gambiran. A qualitative approach with a single instrumental case study design was employed. Data collection techniques included participant observation, in-depth interviews, and documentation. Data validity was ensured through extended participation, triangulation (sources, methods, researchers), member checking, peer debriefing, audit trail, persistent observation, and thick description. Data analysis followed the interactive model of Miles, Huberman, and Saldana through data condensation, display, and conclusion drawing/verification. The findings reveal that: (1) Smart Office implementation through Business Process Reengineering (BPR) and an integrated platform successfully overcomes data fragmentation, eliminates work duplication, and significantly reduces service time; (2) Digital transformation with digital audit trails and real-time management dashboards enhances transparency of financial information and policies while strengthening public accountability in accordance with the SPBE Law and the Public Information Disclosure Law; and (3) The main challenges include human resource resistance, data accuracy, technical infrastructure, bureaucracy, and budget sustainability, yet these are counterbalanced by supporting factors such as leadership commitment, an initial digital foundation (Google Drive), national regulations, and positive pressure from the school committee and parents. The proposed implementation strategy is a phased approach involving early staff engagement, continuous training, a technical helpdesk, clear communication of benefits, and robust data security measures.
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